Coaching skills

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Coaching is focused on unlocking a person’s potential to maximise his or her own personal potential.

An effective coach draws on a range of skills and models to help their coachee reach a realistic understanding of their situation and needs. They support their coachee in developing ways to bring about a meaningful outcome to this situation and taking positive steps forward.

This module will help you, as a manager, identify and understand some of the principles and processes of successful coaching, and recognise how these can support your team and organisation.

Influencing stakeholders

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Influencing your stakeholders – whether they are large or small, individual or organisational – is essential if all the people who could have a bearing on your project’s success or failure are to have their voices heard.

Stakeholder analysis allows managers to identify the interest of different groups. It also enables them to find ways of harnessing the support of those in favour of a project or proposed change, while managing the risks posed by stakeholders who are against it.

Undertaking this analysis helps us plan how best to engage with and involve stakeholders during the life of a project. Tailoring the message delivered, the method of communication, and timing of any involvement can help us influence stakeholders and achieve our overall aim of ensuring a project’s success.

Talent Management

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Talent Management is about EVERYONE! We prefer to describe this as ‘maximising potential’.

This module is designed to introduce health and care staff to best-practice principles in maximising the potential of the employees they manage or work with, and to help staff develop their understanding in this area. Some people call this process of maximising employee potential ‘Talent Management’

After all, ALL our health and care staff have potential. We just need to work out how to harness this potential to get the best from everyone.

Time management

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The key to managing your time effectively is to have a clear understanding of what the demands are.

When work is frantic, dividing your time between lots of different tasks means you tend to achieve less. It can leave you feeling hurried and unfocused.

Managing your time effectively can help you assess what’s important, and which tasks will get you closer to your goals.

You can take advantage of proven techniques to help you balance these demands, and by developing good time management skills you can achieve a lot more in much less time. This can have a positive impact on your workload.

For those in leadership roles, effective time management is vital. It helps you manage your time so you’re more likely to achieve your goals – and in a way that benefits your whole team.

Stress management

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There is increasing evidence that work-related stress is on the rise.

This stress is a major cause of occupational ill health and often leads to sickness, absence, high staff turnover and poor performance.

If work-related stress is affecting you personally, understanding its causes, recognising the signs, and putting strategies in place to avoid or deal with it should help you minimise the impact it has on you.

Gaining a better understanding of work-related stress could also make you a far more effective manager. It can help you recognise management behaviours which have a positive and negative impact on stress at work, and help you improve the support offered to staff who suffer from stress.

Introduction to leadership

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Providing you with an opportunity to think about how leadership concepts apply to your work situation. Leadership thinking is a massive and complex area. 

This module selectively explores some of the leadership themes from past decades, and some of the current thinking for leadership in the NHS.Your own thinking and research will supplement this.

Although this module will not answer all of the questions that you have about leadership or leadership theory, it will provide indications of where you can go for further information.

Understanding yourself

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This programme is about you: discovering yourself and gaining insight into your personality at work.

This module will provide lots of opportunities for you to consider how you behave, and the impact that this has on others around you. You will also have the chance to think about how you can adapt your style in order to get the best out of your work relationships.

Managing people

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Effective managers are good at managing people.

However, being a good manager means different things to different people, and will depend on your own situation and interpretation of management within your organisation.

Skilled managers are good at inspiring, coaching, empowering, developing and motivating people.

There is a fine balance to be struck. Managers need to serve the needs of the business first and foremost, but do so in a way that employee needs are met as well.

Managing through change

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According to ACAS research shows that organisations undergo major change about once every three years. Change is usually characterised by a desire to improve things, whether it’s cash flow, products or processes.

This module will help you to understand how people respond to change and therefore allow you to better support your own team through a period of transition. Each member of staff is different and may respond in different ways, your support must reflect their individual needs. Some will require more support than others and patience will be required to help them work through the various stages and to commit to the change ahead.

Generations

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For the first time we have all 4 generations – BABY BOOMERS, GENERATION X, GENERATION Y and MILLENNIALS – in the workplace at the same time. 

This brings a wealth of diversity in motivations, values, perceptions and understanding.

It may also bring some challenges as we may struggle to understand why some things appear important to someone else and not to another.

This module will help you to identify & understand some of the principles & approaches to successfully acknowledge & recognise the generational differences in Values, Perceptions & Motivations.

Unconscious Bias

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This module aims to provide an introduction to the topic of inclusion. It is suitable for anyone who is starting to explore this topic or as a refresher for people who already know a little about the basics.

The information you will find has been developed based upon theory and experience, and has been taken from a variety of sources. You will also see information that may be familiar, as some of the learning is interdependent with other modules.

The benefits to completing this module are that you will be able to link this to the way in which you perceive & actively work and manage others at a deeper level. This is the level #2 to our required ‘Equality, Diversity & Human Rights’ required level #1.